There's something wrong with my printer, please help!?

Q: Okay, I opened my printer. I put in a picture in the scanner/copier thing. I pressed "Scan" but it just wont work. The scanner goes lik 1/5 of the way and goes bak and forth and stops there. What do you think the problem is? theres no paper jam

A: well im not sure but make sure that a papers not jammed in it because it could really mess up your printer

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