my printer/scanner always produces two big black lines on my paper?

Q: Hey all, I have a HP Photosmart 2575 All-In-One printer and I'm having a problem. Each time I go to scan something or make a copy of something, it prints out these two big large black lines on my paper as if i had two pieces of opaque tape laying across the screen when I go to scan something. Why???? What can I do to fix it? P.S. Nothing is taped to the screen of my copier.... Thanks to anyone who answers!

A: Here is the troubleshooting guide for this problem: http://h10025.www1.hp.com/ewfrf/wc/document?docname=c00704831&lc=en&cc=us&dlc=en&product=441240&rule=17196&lang=en

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