My lexmark Z645 will not print color. The cartridge is new, any advise would be appreciated!!?

Q:

A: from Lexmark Solution Center choose maintenance->install cartridge. Just follow the instructions you will read from there. Software needs to be informed that you've installed the tri-color cartridge. Otherwise, it will use only the last known installed cartridge w/c in your case only the black color cartridge. The device can print even with (either) one cartridge installed.

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