Q: I bought a 15.4 inch $1249 laptop computer three years ago and I paid $250 for the product service plan. My computer died (Gateway) so as a replacement they tried to give me a $399 13 inch Acer laptop. I didn't take it because I have heard bad things about Acer and I read that the speakers are no good. I want a bigger screen and something that is reliable. I bought a Gateway because I don't want a crappy Acer. Although the specs of the new computer are better than what I bought 3 years ago, it is not what I want. I want at least a Gateway. So Best Buy employees, when you replace a computer, is the customer stuck with the cheapest computer no matter what the brand is or size? Even the $399 one they have is better than my 3 year old laptop and it was probably the weakest one they had in the store. They just chose the weakest one without my input. So it still is an upgrade but I bought a good Gateway for a reason; because I didn't want an Acer and I wanted a bigger laptop.
A: This sounds completely wrong! They should replace it was AT LEAST something equivalent to what you had. Because it's three years later, you actually should get something better since processing speed and displays have improved since then. They should not be able to just give you any piece of junk they have laying around. Read your plan warranty and escalate it up the management scale if necessary. Call Best Buy corporate. Make a stink if you have to. You bought an insurance policy and they have to honor it.