Q: We tried to reinstall the drivers but something won't let us. What can we do?
A: Make sure your Sound Driver isn't disabled, it may have inadvertently disabled itself during shutdown: Go to Device Manager (Start> RightClick My Computer> Properties> Hardware Tab> Device Manager) and right click on your sound driver and choose enable. If you don't know the name of you Sound Driver, so to Start> Run> dxdiag. Now go to the Sound Tab and any sound hardware installed is listed. If that still doesn't work, the driver may have been uninstalled. If so, go to your computer's manufacturer's website and go to the "Support" section. There should be a link for drivers. You will need to know your computer's model, but once you enter that it will give you and option to download any missing drivers. Just find the Sound Driver and install it. Hope that helps =]