Q:
A: What is the brand and make of camera? Did it come with a driver install CD and did you install it? If not, Use brand and model # on web site - http://www.driverguide.com Find driver needed for your camera. Download Execute ( Run install Program) Go to control panel -> system -> device manager Look for the name of you camera in imaging devices double click and choose update driver, use driver you downloaded from http://www.driverguide.com Hard reboot - turn off and on by switch Good luck, e-mail me if you hit a road bump Joe